Medical Review Policy
Clinical specialists review eligible pages to ensure accuracy, context, safety information, and balance.
1) Purpose and Scope
The medical review process improves the quality and trustworthiness of content that could influence a reader’s
health decision. It does not replace personal clinical advice or emergency care. Always consult a doctor for
diagnosis and treatment.
2) When Review Is Required
Pages undergo medical review when they include any of the following:
- Explanations of procedures, indications, contraindications, risks, or recovery expectations.
- Comparisons of treatments, devices, or outcomes (benefits vs risks, eligibility criteria).
- Recommendations, statistics, or statements that readers may interpret as clinical guidance.
- Medication mentions, anesthesia details, radiation exposure, or device programming settings.
- Cost pages that tie price to clinical choices or patient selection criteria.
Review Level Matrix
| Content type |
Review level |
Update cadence |
| Procedure pages (indications, risks, outcomes) |
Full medical review |
Every 6–12 months or on major guideline change |
| Treatment comparisons, device overviews |
Full medical review |
Every 12 months |
| Hospital/doctor profiles with clinical claims |
Quick medical check |
Every 12 months |
| Travel, logistics, documentation only |
Editorial update check (no medical review) |
As needed |
Pages without a visible “Medically reviewed†label are informational and may not require specialist review.
3) Reviewer Qualifications
- Licensed clinician in the relevant specialty (e.g., cardiology, oncology, neurosurgery).
- Actively practicing or with recent clinical experience.
- No unresolved conflicts of interest with the topic or featured entities.
- Willing to document references for requested changes.
We verify identity and credentials before assigning reviews and may rotate reviewers based on topic complexity.
4) What Reviewers Check
- Clinical accuracy, completeness, and missing context for typical patient scenarios.
- Balance between benefits and risks, including common complications and likelihoods where available.
- Correct use of terminology and definitions (indications, contraindications, eligibility, outcomes).
- Appropriate citations to primary or authoritative sources; flag low-quality evidence.
- Clear, patient-friendly risk communication (no guarantees, avoid absolutes).
- Consistency with current guidelines or consensus statements.
5) Review Workflow
- Editorial prep: Editor drafts or updates copy with citations and flags items needing clinical confirmation.
- Clinical review: Specialist adds comments, requests revisions, and approves or rejects claims.
- Revisions: Writer/Editor incorporates required changes; edge cases are clarified.
- Final check: Reviewer signs off; editor publishes with labels and metadata.
- Scheduling: Page is queued for the next review based on the matrix above.
Service Targets
- Turnaround time for standard pages: 5–10 business days.
- High-impact changes (safety alerts): prioritize within 48–72 hours.
6) Labels, Bylines, and Badges
Eligible pages display reviewer attribution and dates. We use these labels:
- Written by author/editor name.
- Medically reviewed by reviewer name, specialty, and review date.
- Update checked for non-medical edits (formatting or links) with date.
- Specialty review pending when a topic needs a different specialty to complete review.
See the Editorial Policy for how labels are displayed and maintained.
7) Audit Trail and Documentation
Each reviewed page records reviewer name, specialty, review date, and a short summary of key changes.
We retain reviewer comments and editorial decisions in our internal log for compliance and quality audits.
8) Conflicts of Interest and Independence
- Reviewers disclose financial or professional ties to featured providers, products, or devices.
- When a potential conflict exists, we assign an alternate reviewer or disclose the relationship on page.
- Sponsors and commercial teams do not control editorial or clinical decisions.
9) Updates and Triggers
- Scheduled cadence per the review matrix.
- Out-of-cycle updates for major guideline changes, safety advisories, drug or device notices, or user reports.
- If a claim becomes contested or evidence quality changes, we revise or remove the claim and document it.
10) Use of AI Tools
AI may be used for outline support or grammar, but clinical content is human-authored, fact-checked, and medically
reviewed before publication. We do not allow AI to invent citations or clinical claims.
11) Privacy and Patient Information
Reviewers do not receive patient-identifiable information. Examples are generalized or anonymized.
See our Privacy Policy for data handling.
12) Limitations and Disclaimer
Medical review improves quality but does not replace personal clinical advice. Content is for general information.
For individual care, consult a qualified clinician or seek emergency services when needed.
- Email
- support@arogyajivan.com
- Phone
- +91-7400220146
- Address
- Jivi AI Solutions Pvt Ltd, B-802, Ng Valencia Bldg, Medatiya Nagar, Mira Road East, Mumbai - 401107.
Tip: To report an issue, include the page URL and the exact line or section that needs review.